Terms & Conditions
Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major Credit and Debit cards. Payment is taken at time of order.
If you do not wish to pay online, you may phone, fax or post your details. Office 01634-290-990
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule:
We deliver your order right away subject to stock availability.
We will normally send your order to you in 4 business days.
If any order is placed with the wrong shipping option selected, you will be contacted the same business day to correct this or cancel your order. For delivery schedule please see Delivery Information.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges:
For orders made from the UK or the European Union, 20% VAT is added. All prices on this site include 20% tax.
Credit Card Security:
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee:
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Subject to the returned item being in a saleable condition and not used in anyway.
Reaching Us:
If you need to reach us, please email us at sales@rock-supplies.com.
Alternatively, you can call on 01634 290 990 (International +44 1634 290 990) or fax us on 01634 290 997.
Office hours are between 9.30am – 5.00pm and we are closed at weekends and bank holidays.
Alternatively you can write to us at:
The Surrey Inkjet Company, Unit 4, Henley Business Park, Trident Close, Medway City Estate, Rochester ME2 4FR
The Surrey Inkjet Company Ltd is a trading style of Rock Supplies Ltd and its registered office is 1st Floor, 29-30 High Holborn, London WC1v 6AZ
Returns and Cancellation Policy:
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone 01634 290990 and quoting the order number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Any goods returned should be in a saleable condition and unopened or used.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned after 7 days will be subject to a 5% handling and re-stocking fee.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.